Refunds & Returns
Last updated September 4, 2026
The 60 Day Happiness Guarantee, and what happens if an order arrives damaged, incomplete or not at all.
60 Day Happiness Guarantee. If RESTORE is not right for your dog, email us within 60 days of delivery and we will refund it. You do not need to send the jar back, and an opened jar is fine. That is the whole policy; the rest of this page is detail.
1. What Is Covered
The guarantee covers your purchase price on any order delivered in the last 60 days, whether one-time or a subscription jar, and whether the jar is sealed, opened or mostly used. We would rather you tried it properly than returned it unopened.
2. How to Claim
- Email hello@pepandbones.com from the address on your order within 60 days of delivery.
- Tell us the order number and, if you feel like it, what did not work. You are not required to give a reason.
- We confirm and issue the refund. In most cases we do not ask for the jar back; if we do, we pay the return postage.
3. How Refunds Are Issued
Refunds go back to the original payment method. We process them within 3 business days of approving the claim. Your bank or card issuer then takes its own time to post it, usually 5 to 10 business days. Original shipping charges are refunded on damaged, defective or incorrect orders.
4. Repeat Claims
The guarantee is meant to let you try RESTORE without risk, so it applies once per household on a first order. We will always look at later requests case by case, and we generally say yes. We reserve the right to decline claims that appear abusive, and to refuse future orders in that situation.
5. Damaged, Missing or Wrong Items
If a jar arrives damaged, an order is incomplete, or you were sent the wrong thing, email us within 14 days of delivery with a photo where relevant. We replace it or refund it in full, including shipping, and you keep the damaged item.
If tracking says delivered and the parcel is not there, tell us within 14 days. We will open a carrier trace and, in most cases, send a replacement.
6. Subscriptions
Cancelling a subscription stops future charges but is not itself a refund request. If a jar has already shipped and you want it refunded, ask and it is covered by the guarantee above. Details on cancelling are in the Subscription Terms.
7. Contact
pep&bones, 30 N Gould St, STE R, Sheridan, Wyoming 82081
hello@pepandbones.com